A New Model for
Hotel Technology
We don't sell software. We commit to millions in revenue.
This is Hotel Commerce.
What Your Competitors Don't See
For 30 years, hotels optimized for one moment: the booking.
But guests interact with you across dozens of touchpoints—questions about dining, requests for late checkout, inquiries about spa services, conversations about experiences.
Each interaction carries commercial intent.
Most hotels treat these as service overhead. Hotel Commerce treats them as what they are: revenue opportunities.
Guest experience transforms from cost center to your highest-margin revenue channel.
What Is Hotel Commerce?
Intelligent automation that generates 100% reliable commerce from every guest interaction—while delivering exceptional experiences.
Recognition
Knows who guests are, where they are in their journey, what they value, what they might need next.
Intelligence
Surfaces contextually relevant offers, timely service opportunities, anticipatory recommendations.
Effortless Execution
Makes acting on intent immediate, frictionless, and error-free—combining conversational discovery with deterministic commerce.
CordiantOne invented Hotel Commerce.
AI That Doesn't Guess
When It Matters
Guest conversations are natural—exploratory, contextual, personal. But when a guest is ready to book, pay, or modify, the system shifts to proven workflows that guarantee accurate data in Opera Cloud.
Every transaction is deterministic. Every write is auditable. Your PMS stays canonical.
This is why we can commit to outcomes other vendors can't guarantee.
Your Hotel Remembers.
Your Systems Never Fail.
Hotel Commerce bridges natural conversation with flawless transaction execution—so guest delight and operational control coexist.
Cognitive Layer
Knows your guests, remembers preferences, understands context—so every interaction feels personal.
Execution Layer
Proven workflows guarantee accurate data and audit-ready transactions—so operations stay flawless.
Opera Cloud Integration
Direct writes keep Opera Cloud canonical—so you have one source of truth.
The Guest Lifecycle
Hotel Commerce recognizes where your guests are in their journey and presents contextually relevant opportunities.
Discovery
Natural conversation about travel desires and preferences.
Booking
Deterministic workflows write canonical reservations to Opera Cloud.
Pre-Stay
Personalized upsell offers for upgrades, dining, experiences.
In-Stay
Instant service fulfillment and contextual recommendations.
Post-Stay
Persistent memory powers precise re-engagement and loyalty.
Fully Managed Service
We deploy it. We operate it. We commit to outcomes.
High Autonomy
The platform handles guest interactions and commerce transactions at scale—without burdening your staff.
High Attribution
Every revenue dollar tracked to specific interactions, timestamps, and guest moments.
Fully Managed
We deploy, operate, and commit to results. Zero operational burden on your team.
The Zen Pacific Orlando
Hotel Commerce in production. Real Opera Cloud integration. Real guest experiences.
Experience It Now
For Brand Leadership
Executive briefing for CEOs and brand presidents of luxury and upscale properties on Opera Cloud.