Capture the revenue your competitors are missing.
Every guest interaction carries commercial intent. Dining questions. Late checkout requests. Spa inquiries.
Most hotels treat these as service overhead.
You could turn them into profit—automatically, compliantly, starting in 60 days.
Be among the first 10 hotels to deploy Hotel Commerce. Get 12 months of data advantage before this becomes table stakes.
Built on Oracle Opera Cloud • Commercially Available Today
Production-ready AI.
Zero error commerce from Day 1.
Humans cover 2% edge cases. 24/7.
White-glove. Fully managed.
Production-proven on Oracle's OHIP sandbox. Experience it live: zenpacorlando.com — before your competitors discover this category exists.
The Opportunity Your Competitors Don't See
For 30 years, hotels optimized for one moment: the booking.
But guests interact with you across dozens of touchpoints—questions about dining, requests for late checkout, inquiries about spa services, conversations about experiences.
Each interaction carries commercial intent.
Most hotels treat these as service (cost center). Hotel Commerce treats them as what they are: revenue opportunities.
The result: Guest experience transforms from cost center to your highest-margin revenue channel.
The edge: Hotels who deploy this first will capture 12-18 months of guest intent data—patterns, preferences, conversion triggers—that create compounding advantages.
The Data Moat
Your competitors will eventually copy the technology. They'll never catch up to your data.
Every interaction teaches your system which upsells convert, what language triggers decisions, when guests are most receptive, which experiences drive loyalty.
This data compounds. The earlier you start, the wider your lead.
What Is Hotel Commerce?
Intelligent automation that generates 100% reliable commerce from every guest interaction—while delivering exceptional experiences.
Recognition
Knows who guests are, where they are in their journey, what they value, what they might need next.
Intelligence
Surfaces contextually relevant offers, timely service opportunities, anticipatory recommendations.
Effortless Execution
Makes acting on intent immediate, frictionless, and error-free—combining conversational discovery with deterministic commerce.
CordiantOne invented Hotel Commerce—and The Zen Pacific Orlando is the world's first reference implementation.
Why Hotel Commerce Now?
Three forces converged to make Hotel Commerce possible—and inevitable.
AI Matured
LLMs now understand natural language reliably enough to recognize intent and maintain context across complex guest journeys—making automated hospitality finally viable.
Opera Cloud Opened APIs
Real-time PMS integration is finally possible through OHIP—no middleware, no lag, no reconciliation. The PMS stays canonical.
Guest Expectations Shifted
Amazon, Netflix, Uber set the bar. Guests now expect personalization, instant responses, and effortless commerce everywhere.
For the first time, every guest interaction can become intelligent commerce. Hotels who move in the next 90 days will own this advantage.
The Zen Pacific Orlando:
Hotel Commerce Reference Implementation
We didn't just design Hotel Commerce—we proved it works. In production. On Oracle's OHIP sandbox. Before your competitors even know this category exists.
- Real PMS integration: Opera Cloud via OHIP
- Real AI: 98% autonomous resolution
- Real commerce: 100% deterministic transactions
- Real guest experiences: Try it yourself
This isn't a prototype. This isn't a mockup. This is Hotel Commerce in production—and you can interact with it at zenpacorlando.com
This is what Emma saw at 10:19 PM
No login. No questions asked. Just intelligent hospitality—recognizing her journey, surfacing relevant information, creating natural moments for commerce.
The Zen Pacific Orlando
Find your perfect moment of tranquility
Your Stay Now
Check-in: Thursday, October 23rd at 4:00 PM
Check-out: Saturday, October 25th at 11:00 AM
King Bed Mobility Accessible Suite, Pet-Friendly • 2 nights • 3 Adults, 0 Children
Confirmation: #2751204
- ✓ High-speed Wi-Fi — Included
- ✓ Serenity Oasis Spa access — Included
- ✓ Complimentary theme park shuttle — Available daily
Your Upcoming Stay
Check-in: Sunday, March 1st at 4:00 PM
Check-out: Tuesday, March 24th at 11:00 AM
King Bed Deluxe Mobility Accessible Room, Pet-Friendly • 23 nights • 2 Adults, 0 Children
Confirmation: #2772638
No add-ons selected yet — I can tailor this stay with airport transfers, breakfast, or a celebration setup whenever you're ready.
Contextual Awareness
It's 10:19 PM → evening imagery selected (reading, tranquility)
Journey Recognition
Emma is in-stay → current reservation prioritized first
Preference Memory
Mobility accessible + pet-friendly amenities highlighted
Commercial Intelligence
Upcoming stay has no add-ons → gentle, timely upsell opportunity
All from Opera Cloud. All in real time. All without asking.
Hotel Commerce doesn't wait for questions—it anticipates needs, surfaces relevant information, and creates natural moments for commerce.
Conversations feel natural. Transactions never fail.
Your guests explore and ask questions naturally—no forms, no friction. When they're ready to book, pay, or modify, Hotel Commerce presents proven workflows that guarantee perfect data in Opera Cloud.
Cognitive Recognition
Your guests explore, ask questions, and express preferences naturally. Hotel Commerce understands context, remembers history, and surfaces intelligent recommendations—perfect for discovery, service requests, and personalization.
Deterministic Transactions
For bookings, payments, and modifications, Hotel Commerce presents proven GUI workflows. Structured forms capture validated data, ensure compliance, and write directly to Opera Cloud with complete audit trails—guaranteeing canonical accuracy.
The result: Your guests enjoy effortless, natural interactions—while you maintain perfect control over every transaction written to Opera Cloud.
Your hotel remembers. Your systems never fail.
Hotel Commerce bridges natural conversation with flawless transaction execution—so guest delight and operational control coexist.
Cognitive Layer
Knows your guests, remembers preferences, understands context—so every interaction feels personal.
Execution Layer
Proven workflows guarantee accurate data and audit-ready transactions—so operations stay flawless.
Opera Cloud Integration
Direct writes keep Opera Cloud canonical—so you have one source of truth.
Every interaction is logged. Every transaction is auditable. Every change is guaranteed accurate. Your Opera Cloud tenancy remains the single source of truth.
Critical transactions, proven workflows
Hotel Commerce handles bookings, modifications, and cancellations through structured workflows. Payments process exclusively through Oracle Payment Interface (OPI). All transactions guarantee data integrity and compliance.
Bookings
4-step guided workflow from dream discovery to payment confirmation—capturing preferences, validating availability, and writing canonical reservations to Opera Cloud.
Modifications
Date changes, room upgrades, guest count adjustments—all handled through deterministic flows that check availability, recalculate pricing, and update Opera Cloud atomically.
Payments
All payment processing through Oracle Payment Interface (OPI)—keeping you out of PCI scope. Hotel Commerce initiates authorization, receives confirmation, and posts to folios—but never touches card data.
Upsells
Visual selection of experiences, packages, spa treatments, dining reservations—structured forms that post line items to the guest folio with proper accounting codes.
The guest lifecycle—commerce at every touchpoint
Hotel Commerce recognizes where your guests are in their journey and presents contextually relevant information and opportunities.
Discovery
Natural conversation about travel desires, preferences, and needs—co-creating itineraries that make shopping for a stay delightful, not transactional.
Booking
Deterministic 4-step workflow captures rich preferences and writes canonical reservations directly to Opera Cloud—no re-entry, no reconciliation.
Pre-Stay
Intelligent upsell offers personalized to what each guest values—upgrades, dining, experiences—building excitement and increasing ancillary revenue before arrival.
In-Stay
Instant service fulfillment and contextual nudges help your guests discover amenities and services. Deterministic folio posting keeps operations efficient and auditable.
Post-Stay
Every stay becomes persistent memory—preferences, outcomes, feedback—powering precise re-engagement, loyalty programs, and smarter future experiences.
Procurement ready—built for scale
Tenancy-aware provisioning, role-based access control, encrypted transport, and auditable deterministic transactions. Full procurement artifacts available on request.
Auditable Transactions
Every state change is replayable inside Opera Cloud. Trace IDs and flow IDs included for rapid diagnostics and compliance verification.
Managed Operations
24/7 monitoring, model safety protocols, and brand-trained live agent fallback for edge cases—delivered as a fully managed service.
Data Minimization
Minimal PII required for authentication. Canonical guest records and reservation data remain in your Opera Cloud tenancy at all times.
Opera Cloud Native
Built on OHIP (Oracle Hospitality Integration Platform)—direct, real-time reads and writes to your tenant with full audit trails.
Security & Compliance
Encrypted data in transit and at rest. SOC 2 Type II readiness. PCI DSS compliant payment flows. GDPR and CCPA controls available.
SLA Commitments
99.9% uptime guarantee. Sub-2-second response times. Dedicated support channels. Proactive monitoring and incident response.
The First-Mover Advantage
Hotels deploying Hotel Commerce in Q4 2025 / Q1 2026 will report immediate measurable outcomes—and build a data moat competitors can never close.
But the Real Advantage Isn't Just Revenue
It's the 12-18 months of guest intent data you'll capture before competitors deploy similar technology.
Every interaction teaches your system:
- Which upsells convert by guest segment
- What language triggers booking decisions
- When in the journey guests are most receptive
- Which experiences drive loyalty vs. churn
This data compounds. The earlier you start, the wider your lead.
By the time your competitors deploy, you'll be operating with insights they'll take years to develop.
